Returns & Exchanges
VITA FEDE RETURN POLICY
For Vita Fede online purchases only. Vita Fede will accept full priced, unworn merchandise returned within 7 days for store credit or
- Merchandise must be returned within 7 days of receiving the order.
- Merchandise must be unworn, in new condition, with no damages.
- All earrings and personalized pieces are final sale, non-exchangeable.
- Merchandise that is received with any damages may be returned to customer without prior notice and may result in denial of return.
- Vita Fede must authorize all returns and exchanges. Any unauthorized returns received will be denied and items will be sent back to the customer without prior notice.
- Approved returns are only valid within 7 business days after issuance.
- Items will be exchanged upon current stock confirmation. Should the item not be in stock, a store credit will be issued.
- Shipping and handling charges are not refundable.
- Orders cannot be canceled after the order has shipped.
- Customer is responsible for return
- Vita Fede will only issue a return in the form of store credit to be used at vitafede.com or an exchange through vitafede.com.
To inquire or submit a return request please email firstname.lastname@example.org or call 800.960.5441
VITA FEDE WARRANTY
- Vita Fede guarantees a one-year warranty on merchandise that is manufacturer defected only.
- Vita Fede does not cover merchandise damaged by the customer.
- Items are deemed defective solely upon the discretion of Vita Fede.
- Vita Fede will not be held responsible for damages caused by improper care.
- Vita Fede will repair a defective item with proof of purchase only.
- For defective or incorrect merchandise received, customers must adhere to the return/warranty policy stated above.
- All damages incurred after the one-year warranty may be subject to Vita Fede Repair Service fees, including all stone and pearl repair requests.
- Vita Fede reserves the right to request photographic evidence regarding defective or incorrect merchandise before authorizing a return.
VITA FEDE STORE CREDIT
- Upon approval by Vita Fede, we will issue store credit for unworn and undamaged items returned within 7 days of receiving purchase.
- Store credit can be used one time only on a future order.
- Store credit codes will remain active for one full year.
- A store credit cannot be combined with any other store credit codes, discounts or promotional offers.
- Store credit can only be used in its entirety on a future purchase that is equal to or greater than the value of the store credit.
- Items returned for store credit, must be returned with all original tags and packaging included.
Any credit, coupon, or promotion offered by Vita Fede may only be used within the specified timeframe. Vita Fede reserves the right to alter or cancel credits, coupons and/or promotions without notice. Vita Fede reserves the right to cancel any transaction with improper use of credits,