Repairs

Please contact us for repair rates. To inquire please email customerservice@vitafede.com or call 800-960-5441.

• Vita Fede has full discretion over the status of an item when reviewing for repair, return or exchange.
• Unauthorized returns may be subject to immediate return to sender.
• Proof of purchase or itemized receipt is required for all returns to be processed.
• Vita Fede reserves the right to request photographic evidence for RA submissions.
• Stone repairs will be based on stone availability.
• Repairs may up to or over 6-8 weeks to be completed.
• Elective, personalized or customized repairs are not accepted.
• For hygienic reasons, earrings will not be refunded or exchanged.

Returns, repairs or exchanges may be rejected for the following reasons:

• Insufficient information is provided to process the order.
• There appears to be significant wear on the item.
• Purchase was made more than a year prior to the request.
• Damage was unrelated to a manufacturer or quality issue.

See our Returns & Exchange policy here.